#Video relay service providers software#
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In other words, a VRS provider may not improperly restrict your access to the service that you are receiving from a competing provider.ДЄlthough FCC rules require that you have only one 'default provider' associated with each videophone number, you are permitted to have multiple default VRS providers, so long as you have a different videophone number associated with each default provider. This means that a VRS provider may not force or bully you into providing consent and may not force or bully you into agreeing to remove or alter the equipment that you received from a competing provider.

#Video relay service providers software#

A VRS provider (or its installers) may not adjust your hardware or software to restrict access to or diminish the quality of your service from any other VRS provider without your consent.

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If you accept VRS equipment and service from one provider, you are free to accept and use VRS equipment and service from a competing provider. VRS may not be used in such circumstances.ДЇCC rules do not require you to choose or use only one VRS provider.

VRS is not the same as video remote interpreting that uses an interpreter located at a remote location through a video connection when two people are together, and they need an interpreter.

VRS and TRSВ providers may not offer you direct or indirect incentives to use their service or to make more or longer VRS or TRS calls.

Equipment distributed by a certified VRS provider must be interoperable with the technology of other certified VRS providers.

No matter who your default TRS provider is, you can choose any VRS provider when making a VRS call.

VRS users must pick one default provider for ten-digit numbering.

Unlike with some of the other forms of TRS, the VRS CA may not be able to offer or handle some call services, such as operator-assisted calls and 900 (pay-per-call) calls.

They cannot selectively answer calls from certain consumers or certain locations. Both VRS and TRS providers must handle calls in the order in which they are received.

Preferential treatment of calls is prohibited.

VRS providers must provide VRS users with a ten-digit number, so the VRS users are able to make 911 calls and have their location information routed to the appropriate emergency service professionals.

VRS providers must also offer the service 24 hours a day, seven days a week.

VRS providers must answer 80 percent of all VRS calls within 120 seconds.

Unlike some other forms of TRS, it is not mandatory. VRS is different from some of the other forms of TRS in two important ways: the conversation between the VRS user and the CA is made through a video link and sign language, rather than typed text and the service relies on the Internet, rather than the telephone system, for the connection between the VRS user and the CA.

VRS calls may be made between ASL users and hearing persons speaking either English or Spanish.

As a result, the same conversation is much shorter through VRS than it would be through a TRS call using a TTY.

Because the conversation flows more naturally back and forth between the parties, the conversation can take place much more quickly than with a TRS call using a TTY.

For example, the parties can interrupt each other, which they cannot do with a TRS call using a TTY (where the parties have to take turns communicating with the CA).

A VRS call flows back and forth just like a telephone conversation between two hearing persons.

Because consumers using VRS communicate in sign language, they are able to more fully express themselves through facial expressions and body language, which cannot be expressed in text.

VRS allows persons whose primary language is ASL to communicate in ASL, instead of having to type what they want to say.

VRS offers several features not available with the text-based forms of TRS: